Contact

Talk to the Monicrew team

Book a walkthrough, ask about pricing, or get help with a rollout. Support is staffed 24 hours a day, every day.

Send us a message

Tell us a little about your team and we will come back with something useful rather than a generic reply.

Two people meeting across a table
A real conversation, not a script30 minutes, your questions, no obligation to buy anything.

Governing jurisdiction

Monicrew’s Terms and Conditions are governed by the laws of the Hong Kong SAR.

Direct lines

Other ways to reach us

Live chat

The fastest route for anything urgent. Our team is available 24/7.

General support

Questions about your account, billing or how something works.

support@monicrew.com

Phone

Prefer to talk it through? Call us directly.

+1 364 3659096

Privacy requests

Data access, correction, deletion and other privacy rights.

privacy@monicrew.com

Security reports

Report a vulnerability or a suspected security issue.

security@monicrew.com

Legal and DPA

Contracts, a signed Data Processing Agreement, or legal enquiries.

legal@monicrew.com
Before you write

You might find your answer here

Is Monicrew employee monitoring software or a time tracker?

Both, and you decide how far it goes. At minimum Monicrew is an automatic time tracker with attendance and reporting. Screenshots, app and URL tracking and productivity scoring are separate modules you can enable or disable per team, per person, or turn off entirely.

Can employees see what is being tracked?

Yes. Employees have their own view of their hours, activity categories and any screenshots captured, and they can delete a capture with a note. Transparency is the default, because monitoring that people do not know about does not survive contact with a real team.

Does Monicrew work offline?

Yes. The desktop agent caches sessions locally when there is no connection and syncs automatically once it returns, so travelling and low-connectivity work is not lost.

Which platforms are supported?

Monicrew runs on Windows, macOS, Linux, Android, iOS and Chromebook, plus a browser dashboard that works on any modern device.

How does the free trial work?

Every plan starts with a full-featured trial. No card is required to begin, and you can invite your whole team during the trial rather than testing it alone.

How is pricing calculated?

Per user, per month. The rates shown are for annual billing; monthly billing is available at a slightly higher rate. Your band is set by seat count — 1 to 10 on Bronze, 11 to 50 on Silver and 51 to 200 on Gold.

Can I get a refund?

Refund requests on an initial purchase are generally considered within 14 days, subject to our Refund and Cancellation Policy. Contact support before raising a dispute and we will look at it properly.

Where is our data stored and who can access it?

Workspaces are isolated from one another, data is encrypted in transit, and access is controlled by role. Our Privacy Policy sets out what we collect, and our Data Processing Agreement covers what we do with data processed on your behalf.

Or just try it

You can start without talking to anyone

Trials are self-serve and full-featured. Talk to us when you actually need us — not to get access.

  • Free trial on every plan
  • Cancel any time
  • 24/7 human support